Help

Find more info about how to answer each question below:

Select your nationality from the dropdown list. This information is used to determine the visa requirements and applicable fees.

Select the type of visa you're applying for. The various types include different durations and entry types. Make sure to choose the one that matches your travel plans.

Enter your first name and middle name exactly as they appear in your passport, using letters A-Z.

Enter your last name exactly as it appears in your passport, using letters A-Z. If you don't have a last name, enter "N/A."

Select your date of birth from the dropdown menus. Make sure this matches the date of birth listed in your passport.

Enter your email address. We'll use this to send you updates about your application. You won't be enrolled in any promotional messages unless you click the checkbox below.

Enter your passport number exactly as shown on your passport. Include all letters and numbers without spaces.

Select the date your passport was issued. This must match the issue date printed on your passport.

Select your passport expiry date. Make sure your passport is valid for your planned travel duration.
Withdrawal Support

Withdraw Your Authorization Request

Circumstances change. If you no longer need the travel clearance you filed for, our team will walk you through a clean, well-documented withdrawal.

Before proceeding, review our Refund Policy. Eligibility hinges on how far your filing has progressed through the review pipeline.

Start the Withdrawal Process

Provide your reference ID and a brief reason for withdrawing. Our team will confirm the cancellation and outline any refund you may be entitled to.

Contact to Withdraw

Full Guide

A Thorough Look at the Withdrawal Process

Why Travelers Withdraw Filings

Not every trip materializes as planned. A corporate conference gets rescheduled, a family emergency reprioritizes your calendar, or you simply decide to postpone the vacation. In each case, the authorization filing sitting in the system may no longer serve a purpose — and formalizing the withdrawal keeps your records clean and may qualify you for a partial or full refund of the service charge.

A formal withdrawal differs from simply ignoring an approved authorization and letting it expire. While both outcomes mean the clearance goes unused, an active withdrawal request triggers our refund-assessment workflow and formally closes the case in our tracking system, giving you a documented paper trail for your financial records.

Frequent Withdrawal Scenarios

Postponed or Scrapped Trip

Your travel to the United States has been shelved — whether temporarily or permanently — due to scheduling, budget, or personal reasons.

Data-Entry Mistake

A critical error (wrong passport number, misspelled name) was discovered after submission, and starting over is cleaner than attempting a complex amendment.

Accidental Duplicate Filing

You or a travel agent submitted the same authorization request twice, and the redundant entry needs to be removed to prevent processing confusion.

Switching to a Visa Track

Your plans evolved — perhaps a work assignment extended — and a traditional visa is now the appropriate pathway instead of the waiver program.

Passport Replacement

A renewed, lost, or stolen passport carries a new number. The old filing is void, and a fresh submission tied to the replacement document is required.

Changed Nationality

Acquiring citizenship in a different country may alter your eligibility category, necessitating a new filing under the updated nationality.

Step-by-Step Withdrawal Procedure

1

Find Your Reference ID

Pull up the confirmation email sent after your original filing. The reference ID printed near the top is the key to locating your record. If the email is missing, our support desk can retrieve it using your name and registered email address.

2

Check the Refund Terms

Skim our refund policy to set expectations. Filings that have not yet entered active review typically qualify for a larger refund percentage than those already processed or approved.

3

Submit a Withdrawal Request

Reach out via the contact form or email. Include your reference ID, the full name on the filing, and a one-line reason for the withdrawal. The more detail you provide, the faster our team can process the request.

4

Receive Written Confirmation

You'll get an email confirming the withdrawal along with any applicable refund details. Save this confirmation — it serves as your official record that the case has been formally closed.

How Refund Eligibility Works

Pre-Review Stage: If your filing is still sitting in the intake queue and hasn't entered active processing, you have the strongest refund position. At this point, minimal operational resources have been consumed, and a near-full service-fee return is typically feasible.

Active Review Stage: Once our team begins the field-by-field accuracy audit and the data has been forwarded for verification, a portion of the service has been delivered. Partial refunds are evaluated on a case-by-case basis, factoring in how far the review has progressed.

Post-Decision Stage: Filings that have already received an approval or denial have completed the full service lifecycle. Refunds at this stage are generally unavailable, though exceptional circumstances are always reviewed individually. If you believe your situation warrants special consideration, our support team is open to discussing it.

Withdrawal Turnaround

Most requests are finalized within 24 to 48 hours. You'll receive a timestamped confirmation email with a summary of any financial adjustments applied to your account.

Post-Withdrawal Data Handling

Withdrawn filings are securely archived in compliance with our privacy policy. Sensitive personal data is encrypted at rest, and access is restricted to authorized compliance personnel only.

Life After Withdrawal

A withdrawn authorization is marked inactive in our system and will no longer appear as valid if queried by airlines or border agencies. Should you decide to visit the United States at a later date, you will need to file a brand-new request from scratch.

Importantly, a voluntary withdrawal carries zero negative weight in future immigration assessments. It is simply a record that you chose not to use a particular clearance. Your eligibility under the Visa Waiver Program remains intact, and you are free to submit a new filing whenever your travel plans solidify.

Withdrawal Questions We Hear Often

Can I withdraw after my authorization has already been approved?

You can submit a withdrawal request at any point. However, because the full service cycle has been completed for approved filings, refunds are typically not available. An unused approval will simply expire after its standard validity period.

Is there a deadline for submitting a withdrawal?

There is no hard cutoff. That said, filing your withdrawal as early as possible — ideally before the record enters the active review queue — maximizes your chances of receiving a service-fee refund.

Does withdrawing affect my ability to apply again in the future?

Not at all. Voluntary withdrawal is a neutral administrative action. It has no bearing on future filings, visa applications, or your standing under the Visa Waiver Program.

Can I withdraw a filing made for a family member?

Yes, provided you have the reference ID and can verify that you were the person who submitted the original request. Group withdrawals for families traveling together can be processed in a single support ticket.

Need Withdrawal Assistance?

Our specialists handle withdrawal requests day and night. Whether you need help locating your reference ID, understanding refund eligibility, or exploring alternatives, we're a message away.

Contact Support Refund Policy