Frequently Asked Questions

An ESTA — Electronic System for Travel Authorization — is a mandatory digital pre-screening for citizens of 42 Visa Waiver Program nations planning to enter the United States by air or sea. Without an approved authorization, airlines will not permit boarding, and border officials will deny entry at the port of arrival.

No. US ESTA REG is a privately held service company that assists travelers with their authorization filings. We maintain no ties to U.S. Customs and Border Protection, the Department of Homeland Security, or any other federal entity. Our service fee covers expert review, platform access, and dedicated support.

Every citizen or eligible national of a Visa Waiver Program country who intends to fly or sail to the US for tourism, business meetings, or international transit must hold a valid authorization before departure.

Once granted, the authorization stays valid for twenty-four months or until your passport expires — whichever date arrives first. During that window you may make multiple trips, each capped at ninety consecutive days on US soil.

Navigate to our application page, where a five-step guided form collects your passport data, personal details, and travel plans. After you complete the form, our specialists conduct a field-by-field accuracy check before the submission enters the processing queue.

The majority of filings receive a determination within seventy-two hours. Some cases undergo extended screening, which can stretch the timeline. Filing at least a week before departure gives you a comfortable buffer.

Keep your biometric passport, a working email address, your intended US itinerary (dates, accommodation, flights), an emergency contact's phone number, and a payment card within reach when you sit down to file.

Absolutely. Every traveler — including infants — needs an individual authorization tied to their own passport. A parent or legal guardian may complete the form on a child's behalf using the child's passport information.

Head to our Check Status page. Enter the reference ID from your confirmation email along with the email address you registered, and the system returns the latest processing stage instantly.

Some fields — such as your US accommodation address or email — can be updated on an existing authorization. Core identity data like passport number or legal name requires a fresh submission. Our team can advise which route applies.

A denial under the Visa Waiver Program does not bar you from the US entirely. You may apply for a B-1/B-2 visitor visa through the nearest US Embassy or Consulate. Our support team can outline your options.

The authorization is stored digitally and linked to your passport number — airlines verify it electronically. That said, carrying a printed or saved PDF copy is a sensible backup in case of system outages during check-in.

Your service fee covers our guided filing platform, a manual accuracy audit by a trained reviewer, encrypted data handling, live status tracking, and unlimited email support throughout the process. All components are bundled into a single transparent charge.

Refund eligibility depends on how far your filing has progressed. Requests made before processing begins have the strongest refund prospects. Full terms are available on our Refund Policy page.

None whatsoever. The total amount is displayed on-screen before you confirm payment. Your card is charged only after you review and approve the fee breakdown.

Email our support desk at [email protected]. The team operates around the clock and typically responds within a few hours. Include your reference number if you already have one so we can pull up your case immediately.

Check your spam, junk, and promotions folders first. If the email is still missing, contact support with the full name and email address you used during filing — we can resend the confirmation and reference details.

Every data exchange on our platform is wrapped in 256-bit SSL encryption. We follow PCI-DSS standards for payment handling and do not retain raw card numbers. Access to applicant records is restricted to authorized personnel on a need-to-know basis.