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Find more info about how to answer each question below:

Select your nationality from the dropdown list. This information is used to determine the visa requirements and applicable fees.

Select the type of visa you're applying for. The various types include different durations and entry types. Make sure to choose the one that matches your travel plans.

Enter your first name and middle name exactly as they appear in your passport, using letters A-Z.

Enter your last name exactly as it appears in your passport, using letters A-Z. If you don't have a last name, enter "N/A."

Select your date of birth from the dropdown menus. Make sure this matches the date of birth listed in your passport.

Enter your email address. We'll use this to send you updates about your application. You won't be enrolled in any promotional messages unless you click the checkbox below.

Enter your passport number exactly as shown on your passport. Include all letters and numbers without spaces.

Select the date your passport was issued. This must match the issue date printed on your passport.

Select your passport expiry date. Make sure your passport is valid for your planned travel duration.

Abort

Abort Application.

Refund eligibility depends on stage.

Stages

Refund Matrix.

PRE-SUBMIT
Before CBP Submission
Full service fee refund. Government fee not yet charged.
POST-SUBMIT
After CBP Submission
Service fee refundable. Government fee non-refundable.
APPROVED
After CBP Approval
Cancellation not possible. Authorization stays active until expiry or passport change.

Process

3-Step Cancellation.

STEP 01
Email Request
Application ID + reason.
STEP 02
Review
Eligibility verified. Stage confirmed.
STEP 03
Refund
Processed within 7 business days.

Submit Cancellation Request

Email [email protected] with application ID. Include reason. Typical response within 24 hours.

Ping SupportRefund Policy