Terms of Service
Last updated: January 15, 2024
Acceptance of Terms
By accessing or using our ESTA application service, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.
Service Description
We provide ESTA application assistance services, including:
- Online application form completion assistance
- Document review and verification
- Application submission to US authorities
- Status updates and notifications
- Customer support throughout the process
Important: We are not affiliated with the US Government. We are a private service provider that assists with ESTA applications.
Fees and Payment
Our service fees include:
- US Government ESTA fee ($21.00)
- Service and processing fees
- Customer support
All fees must be paid in full before application submission. Payments are processed securely through third-party payment providers.
Refund Policy
We offer a money-back guarantee under the following conditions:
- Full refund of service fees if your ESTA application is denied by US authorities
- Government fees ($21.00) are non-refundable as per US regulations
- Refund requests must be made within 30 days of application denial
- No refunds for approved applications or applications withdrawn by the applicant
User Responsibilities
You agree to:
- Provide accurate and truthful information
- Maintain the security of your account credentials
- Comply with all applicable laws and regulations
- Not misuse our services or attempt to circumvent security measures
- Notify us immediately of any unauthorized access to your account
Limitation of Liability
Our liability is limited to the amount of fees paid for our services. We are not responsible for:
- Decisions made by US immigration authorities
- Delays in government processing
- Changes in immigration policies or requirements
- Indirect, incidental, or consequential damages
- Travel expenses or other costs related to application outcomes
Intellectual Property
All content on our website, including text, graphics, logos, and software, is our property or licensed to us and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.
Contact Information
For questions about these Terms of Service, please contact us:
Email: [email protected]
Phone: +1 702-329-4270
Address: Salamol International Limited, Intershore Chambers #45, Road Town, Tortola, British Virgin Islands VG1110